Research tells us that “customer service can make or break your business”. Most of us agree, good customer service is really important to a successful business. But how do we really know if we have good customer service, and how can we fix it if it’s bad?
Let’s review how customer service typically is quantified.
You’ve gathered and reviewed the data, and there’s bad news: you’ve got bad customer service. What are some key causes for poorly rated customer service?
How does it get fixed? The first two require a mindset change and fixing broken processes. These two problem areas are often well addressed through process improvement initiatives that can identify and resolve the problem at its root. The last problem, training, is often identified as a problem but rarely fixed with the right approach. Let’s look at what’s required to fix this problem for those that are serious about improving customer service.
A demonstrated strategy and commitment to improve customer service can offer many additional benefits above and beyond customers’ experiences and perspectives. It can boost employee morale, help create more engaged employees, and increase your company’s desirability as a workplace. All of these strengthen the bottom line.
 Causes of Poor Customer Service
Our clients and the training community ask us questions and often consistent themes emerge. From making learning stick to developing skills we once assumed every employee possessed, the challenges today’s businesses face can be transformed through a strong learning culture.
Every year, the learning and development industry presents exciting developments, time-saving innovations, and new research. Solutions Arts follows and tests theories, practices, and technologies, and our clients benefit from what we learn. We value sharing what we learn and the opportunity to discuss it here on our blog.